Q: What version of Shopify do I need to use the Table Rates Shipping app?
In order to use Table Rates Shipping app your store must meet one of these criteria:
- Your shop is on the Advanced Shopify plan or higher.
- Your Shopify plan is paid annually.
- Your shop is a development store.
You can read more about the requirements here.
Q: What is the maximum number of table rates?
A: The maximum number of rates allowed is 5.
Q: What format do the country codes need to be in?
A: Country column must use valid two character code.
Q: What format is required in the Region/State column?
A: A two letter State, Province or Territory code is required in the Region/State column.
Q: What units can be used in the weight column?
A: Weight can be calculated in pounds, grams or kg. If pounds are desired use the ‘Weight (and above)’ column header. If grams are desired use the ‘Weight Grams (and above)’ column header. If KG are desired use the ‘Weight KG (and above)’ column header. See our example sheets for reference. If you require another unit of weight to be used, please contact us. We will be adding more units in future versions.
Q: Can I cap a rate to not show above or between certain values?
Yes, just put a non integer (for example ‘NA’) for the ‘Shipping Price’ in the row you you’d like to not show the rate. For example see this sheet.
Q: Can Zip/Postal codes be specified in ranges?
A: Yes, just use the ‘Zip/Postal Code Start’ and ‘Zip/Postal Code End’ headers to specify each end of the range. For an example check out this sheet.
Q: Can wildcards be used at the end of Zip/Postal codes?
A: Yes, just use an asterisk (*) at the end of the code and it will match on all codes in that range (for example 9810* will match 98100-98109). If no asterisk is present the app will look for an exact match.
Q: Some rates are not showing up for some shipping locations, why?
A: Navigate to your store’s Shopify Admin -> Settings -> ‘Shipping and Delivery’ and check to make sure the locations you’d like to provide rates for are enabled and that ‘Table Rates Shipping’ is listed for those locations.
Q: What data do you save?
A: We save your store URL and your uploaded table data to refer to when a customer on your store requests a shipping quote. We don’t save any data about your customers, orders.
Q: What happens to my data if I remove your app?
A: When you remove our app, all data about your store and rates is deleted.
Q: Where can I finds setup instructions?
A: Here are instructions for getting rates set up.
Still have questions? Feel free to contact us with any other questions.